Purpose of the job

To carry out reception and related administrative duties throughout the Practice and perform such other tasks as reasonably requested by the Principal.

To whom responsible

The Principal, Practice Manager [and the Head Receptionist]

For whom responsible

None

Employment duties

• To perform a high-quality reception service
• To establish and maintain productive working relationships with all members of the dental team
• To liaise with the Practice Manager on all matters concerning administration, pay and service conditions
• To assist with the supervision of trainee receptionist in the Practice
• To take reasonable care for her/his own health and safety and that of others who may be affected by his/her acts or omissions at work

Key tasks

• Receive and deal with the patients in a pleasant manner
• Maintain the record system of the practice
• Keep records for all appointments and remind patients of their appointments
• Find patient records for each dentist [hygienist/therapist]
• Answer the telephone efficiently
• Carry out routine house-keeping procedures on the computer
• Inform the Practice Manager about patient comments and complaints
• Manage the retail sales of the practice
• Identify his/her own training and development needs to be discussed within staff appraisal
• Comment on the performance of the trainee receptionist that s/he supervises
• Assist throughout the practice and perform such other tasks as reasonably requested by the Principal

Statement of responsibilities

This job description is a guide to responsibilities rather than a complete list of duties. It will be periodically reviewed and may be amended by agreement from time to time.

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